Shipping Policy

Thank you for choosing OptimaPaw! Below is everything you need to know about how we process and ship your orders.

Last updated: October 2026

Order Processing

All orders are processed within 1 to 2 business days after payment is confirmed. You will receive an order confirmation email once your purchase is complete. Please check it carefully and contact us right away if anything looks wrong.

Estimated Delivery Time

Our estimated delivery time is 4 to 15 business days from the date your order is dispatched. Delivery times can vary depending on your location and on outside factors such as customs, public holidays or carrier delays.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a tracking link. Please allow up to 48 hours for the first tracking update to appear. You can also check your order on our Track Your Order page.

Important: order and shipping updates are sent by email to the address you entered at checkout. Please make sure it is correct and check your junk, spam and promotions folders. OptimaPaw is not responsible for missed emails caused by an incorrect address or email filtering.

Subscription Shipments

If you subscribe to automatic refills, your refill order is sent every 28 days from your previous order date. You will get an email before each dispatch. The same delivery times and tracking apply to subscription shipments.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and order. You will always see the exact shipping cost before you complete your purchase.

International Shipping

International orders can take longer to arrive because of customs processing and local carriers. Any customs duties, import taxes or fees charged by your country are your responsibility.

Address Accuracy

Please double-check your shipping address before completing your purchase. OptimaPaw is not responsible for delays or failed deliveries caused by an incorrect or incomplete address.

Refused Packages

If a delivery is refused, the customer is responsible for the return shipment, and we cannot refund a package that is lost or damaged on its way back to us. We recommend accepting the delivery and contacting our support team instead, so we can help.

Questions?

Reach us through our Contact page or at support@optimapaw.com.