Refund Policy

Your satisfaction is our top priority. This policy explains your options if you are not happy with your OptimaPaw purchase.

Last updated: October 2026

60-Day Money-Back Guarantee

We stand behind our products. If you have used OptimaPaw as directed and are not satisfied with your results within 60 days, you are eligible for a full refund, covering up to 3 tubs.

To qualify for the guarantee, you must:

• Have used the product for at least 45 days, following the directions on the product page.
• Send us a short written account of your experience with OptimaPaw.
• Contact us at support@optimapaw.com with your order number and your written account before the 60-day period ends.

The guarantee covers up to 3 tubs per household and one refund per customer. For subscription orders, the guarantee applies to your first order only. For cancelling a subscription or managing future charges, see our Subscription Policy.

Returns

We accept returns of products that are unused, unopened and in their original packaging. For hygiene and safety reasons we cannot accept returns of opened or used items. Please inspect your order before opening any sealed packaging.

Return requests must be made within 30 days of receiving your order. Return shipping costs are paid by the customer, and a $3 restocking fee per item is deducted from the refund.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery at support@optimapaw.com with your order number and a photo of the issue. Once verified, we send a replacement at no cost to you.

Incorrect Orders

If you receive the wrong item, let us know within 7 days of delivery. We will arrange the return and send a replacement or a full refund, whichever you prefer.

Shipping Delays

We do not issue refunds for shipping delays, as these are outside our control once an order has been dispatched.

Refund Processing

Once your refund is approved, it is processed to your original payment method within 7 business days. Shipping fees are non-refundable. All refunds are issued in USD; any currency conversion fees are the responsibility of the customer.

How to Request a Refund or Return

Email us at support@optimapaw.com with your order number and the reason for your request. Our support team will guide you through the next steps.