Order Cancellation

We understand that plans change. Here is how we handle order changes and cancellations.

Last updated: October 2026

Changing Your Order

If you need to change your order, for example your shipping address or the number of tubs, contact us at support@optimapaw.com as soon as possible. We will do our best to make the change if your order has not entered processing yet. We cannot guarantee changes once an order is being processed.

Cancelling an Order

Orders can only be cancelled before they are processed or shipped. To cancel, email us right away at support@optimapaw.com with your order number. Once an order is being fulfilled or has shipped, it can no longer be cancelled. You can then return it under our Refund Policy once it arrives.

Refunds for Cancelled Orders

If your cancellation is confirmed before your order is processed, you receive a full refund to your original payment method within 5 to 7 business days. Depending on your bank, it can take a few extra days to show on your account.

Subscriptions

To stop future refills, see our Subscription Policy.

Order Status Updates

You will receive an email when your order is confirmed, changed, cancelled or shipped. Please make sure your email address is correct and check your junk and promotions folders.